MIAMAINE – including its suppliers – strives to source for the best materials and an eco- and human friendly production process. Our main goal is for you to enjoy our products to the fullest. We keep our shipping costs transparent and do not ‘convert’ to higher product costs to create the illusion that our shipping costs are lower. This way we keep full transparancy and you know the fair prices of our products and their worth. All of our MiaMaine products are shipped to you from the Netherlands via a secure, tracked shipping method.*
All of our packages fit through your mailbox so you don’t have to stay at home, unless your package requires a signature (this will be informed to you by e-mail). As soon as your order is packed and ready you will receive an automatic email with tracking information, from that moment on you can follow the package to your doormat. If you are not at home when the courier delivers the – signature needed – parcel, they will leave a note explaining where and how to collect your MIAMAINE order.
Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and the forwarder sent it back to us, we are unable to re-send it to you (or you need to pay for the shipping costs again).
*Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.
FREE SHIPPING IN NL&BE ON ALL ORDERS ABOVE €50,-
FREE INTERNATIONAL SHIPPING ABOVE €100,-
Miamaine ships to the following countries:
|
|
Country |
Shipping cost |
Delivery time |
|
|
The Netherlands (briefpost) |
€ 2,95 |
1-3 days |
|
|
The Netherlands (pakketpost) |
€ 4,95 |
1-3 days |
|
|
Belgium |
€ 4,95 |
2-5 days |
|
|
Luxembourg |
€ 8 |
4-7 days |
|
|
Germany |
€ 8 |
2-5 days |
|
|
United Kingdom |
€ 8 |
2-5 days |
|
|
France (incl. Corsica) |
€ 8 |
2-5 days |
|
|
Italy |
€ 8 |
2-5 days |
|
|
Austria |
€ 8 |
2-5 days |
|
|
Poland |
€ 10 |
2-5 days |
|
|
Denmark |
€ 8 |
2-5 days |
|
|
Sweden |
€ 8 |
2-5 days |
|
|
Finland |
€ 10 |
2-5 days |
|
|
Spain |
€ 8 |
2-5 days |
|
|
Portugal |
€ 10 |
5-7 days |
|
|
Ireland |
€ 10 |
2-5 days |
|
|
Slovenia |
€ 10 |
2-5 days |
|
|
Slovakia |
€ 10 |
2-5 days |
|
|
Switzerland |
€ 10 |
2-5 days |
|
|
Norway |
€ 10 |
2-5 days |
|
|
Czech republic |
€ 10 |
4-7 days |
|
|
Turkey |
€ 10 |
4-7 days |
|
|
Romania |
€ 10 |
4-7 days |
|
|
Estonia |
€ 10 |
4-7 days |
|
|
Latvia |
€ 10 |
4-7 days |
|
|
Lithuania |
€ 10 |
4-7 days |
|
|
Rest of the world |
€ 20 |
4-7 days |
Miamaine only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your Miamaine package arrives damaged as a result of shipment, please save the shipping box, the Miamaine products and their outer white cardboard packaging, and email us as soon as possible at info@miamaine.com to notify us of the damage.
Customs
Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
Returns
We hope that you love your Miamaine products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original white paper outer packaging, which must remain sealed and thereby unopened.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.
Return Conditions
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at info@miamaine.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Our customer service will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.
3. Please place the product(s) you wish to return, including their unopened, white paper outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
5. Please address your return package to:
MIAMAINE
Rijksweg 24
6247 AH, Gronsveld
The Netherlands
6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@miamaine.com
