FAQS – MIAMAINE

Our jewelry designed in-house and for small quantities also created there. Bulk orders are handcrafted in a certified and long-standing atelier in Guangzhou, meeting international standards. We choose transparency because you deserve to know how and where your pieces come to life. Our partneratelier distinguishes itself through rigorous standards and international certifications:

ISO 9001 – Quality Management: strict processes to ensure craftsmanship and consistency.
ISO 14001 – Environmental Management: systems in place to minimize environmental impact.
ISO 45001 – Occupational Health & Safety: protecting workers’ wellbeing in every step.
REACH Compliance: guaranteeing that no harmful chemicals are used.

By working with internationally certified partners, we can guarantee that every piece is produced ethically, responsibly, and to the highest standards of quality.

We don’t design for the drawer or one-time occassions. Maimaine is made to be worn every day, layered, stacked, lived-in. Each piece balances timelessness with edge, crafted to the highest standards of material and design. More than jewelry, they are milestones: markers of strength, confidence, and the moments you’ve overcome and rewarded yourself for. Maimaine doesn’t follow trends, it creates timeless symbols of power and self-belief that stay with you, always.

Our warranty covers:

Broken clasps, jump rings, or chains due to faulty production
Loose or fallen stones caused by a defective setting
Soldering defects (e.g., links not properly closed)
Other structural issues that can be traced back to manufacturing

Our warranty does not cover:

Normal wear and tear from daily use
Scratches, dents, or bending caused by impact or improper use
Oxidation (the natural darkening of sterling silver)
Changes in color or shine of gold vermeil over time
Lost or stolen items
Minor clasp adjustments (sometimes a clasp may feel loose; in most cases this can easily be fixed by slightly lifting the hook, and does not require a replacement piece)

These are natural characteristics of precious metals:

Sterling silver may oxidize (darken) but can easily be polished back to its original brightness.
Gold vermeil may become lighter or duller over time; this is expected and part of the natural process. Vermeil jewelry can always be replated to restore its original gold finish.
Solid gold will not tarnish or oxidize, but may still develop a softer patina or micro-scratches with daily wear. Many people love this natural lived-in look, but pieces can always be polished back to their original shine if preferred.

Each piece of jewelry is carefully crafted in collaboration with our trusted atelier. We work with high-quality materials to ensure both beauty and durability:

Solid gold (9k & 14k): Timeless and durable, solid gold will not tarnish and is designed to last a lifetime.
Gold vermeil: Our vermeil pieces are plated with a thick 3–4 micron layer of 18k gold over sterling silver (925), finished with an additional e-coating for extra protection and durability. This makes them significantly more durable than standard gold plating.
Sterling silver (925): A classic precious metal that may naturally oxidize over time but can easily be polished back to its shine.

We choose these materials not only for their beauty but also for their integrity, ensuring your jewelry stays with you for the long run.

We recommend storing your pieces in a dry place, ideally in our protective jewelry box. Avoid exposure to harsh chemicals, perfumes, and prolonged water contact. A gentle polish with a soft cloth will keep your jewelry shining.
All precious metals — including gold, vermeil, and sterling silver — naturally react with air, moisture, and skin contact over time. This means they require an active cleaning and care approach to maintain their beauty.

For a more mindful approach, we created our Care Guide: the 10 Minute Ritual, designed to help you reconnect with your jewelry and keep each piece in its best condition. You can follow the step-by-step ritual here: The 10-minute Ritual

Yes. Our partners are certified under ISO certifications and international standards.

ISO9001 – Quality management
ISO14001 – Environmental responsibility
ISO45001 – Occupational health & safety

These international standards ensure responsible, safe, and sustainable practices throughout the production process. We work closely with our suppliers to ensure materials meet strict ethical and environmental standards. We only partner with ateliers that operate under safe working conditions, fair wages, and ethical labor practices.

We want you to be completely happy with your purchase. That’s why we offer a simple and transparent return process.

Which items can be returned?

All non-pierced jewelry (bracelets, necklaces, rings, and body jewelry) can be returned or exchanged within 14 days of delivery, provided they are unworn and in their original packaging.
Not eligible: For hygiene reasons, all pierced earrings are final sale and cannot be returned or exchanged, unless deemed faulty under our 12-month warranty.

How to return your item:

Contact our customer care team at info@miamaine.com, including your order number.
You will receive a return form – please review it carefully and include it with your parcel.
Send your item back in its original packaging using a secure, trackable shipping method.

Important notes:

Return costs are the customer’s responsibility.
Original shipping fees are non-refundable.
Once we receive and inspect your return, you’ll receive a confirmation email. Refunds or exchanges are processed within 10 business days.

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